1. RETURNS POLICY
You can return all products ordered on our website within 14 calendar days following the delivery date if they are unworn and undamaged. Returns charges are to be paid by the customer.
Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to them as determined by their local government and we are not responsible for these additional charges.
2. MAKING A RETURN:
You can return the product within 14 days. Products must be returned in unused and unworn condition with original packaging included in perfect condition.
Buyer are responsible for both delivery and return shipping charges.
Shipping costs are non-refundable.
We are not responsible for shipping loss or damage of returned goods.
For returns, please contact us by email:
info@mainless.com
Return address:
Company name - Mainless LLC
Address:, PO BOX - 213983, Warehouse 1, DIP2, Dubai, UAE
Phone number: 00971 542470034
Atten – Chamari Liya.
3.REFUND:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Mainless does not refund international duties and taxes that has been paid.
Return and exchange of goods of proper quality is possible within 7 days fr om the date of purchase in the online store, and within 14 days if the goods were purchased in the showroom. Return of the goods is subject to preservation of marketable appearance - the presence of sewing tags and labels. Exchange of goods is possible only for another color or size when placing an order. If there is a dispute about the fact of use of the goods and the preservation of its merchantability, an independent examination is carried out.
To return an online order:
1. Leave a request for return
2. Fill out a return application form ...
3. Pack the goods, enclose the completed application form and hand it over to the courier service
4. Specify the address of our warehouse wh ere returns are accepted:
For orders from Russia:
Moscow, Novodmitrovskaya str. 5A, p.2, floor 4, office 426, LLC Enazer Fashion +79610611144.
For orders from other countries:
Company name - Mainless LLC
Address:, PO BOX - 213983, Warehouse 1, DIP2, Dubai, UAE
Phone number: 00971 542470034
Atten - Chamari Liya.