1. General Provisions
1.1. The Seller sells Goods through the online store at https://mainless.com.
1.2. By ordering Goods through the Online Store, the User agrees to the terms of sale of Goods set forth below (hereinafter referred to as the "Terms of Sale"). If the User disagrees with this User Agreement (hereinafter referred to as the "Agreement"/"Public Offer"), the User must immediately stop using the service and leave the website https://mainless.com.
1.3. These Terms of Sale, as well as the information about the Product presented on the Site, constitute a public offer in accordance with Article 435 and Article 437(2) of the Civil Code of the Russian Federation.
1.4. The Agreement may be amended by the Seller unilaterally without notifying the User/Buyer.
1.5. The public offer is considered accepted by the Site Visitor/Buyer from the moment the Visitor registers on the Site, the Buyer places an Order without authorization on the Site, or from the moment the Buyer's Order is accepted by phone number specified in the Contacts section of the Site.
The retail sale contract is considered concluded from the moment the Seller issues a cash or sales receipt or other document confirming payment for the goods to the Buyer.
By providing the Seller with their e-mail and phone number, the Site Visitor/User/Buyer consents to the use of these communication means by the Seller, as well as by third parties engaged by them for the purpose of fulfilling obligations to Site Visitors/Users/Buyers, for sending advertising and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about handing over the order for delivery, as well as other information directly related to the fulfillment of obligations by the Buyer under this Public Offer.
1.6. By placing an Order, the User/Buyer agrees that the Seller may entrust the performance of the Contract to a third party, while remaining responsible for its performance.
1.7. All rights and obligations under the contract concluded with the User belong directly to the Seller. The Buyer, by accepting this Agreement, fully understands and agrees that if the contract is concluded with a Seller other than Mainless, Mainless is not a party to the said contract and bears no obligations related to its performance, except as provided for in this Public Offer.
1.8. As part of the Order, Mainless provides the User with informational support for the contract concluded by the User with the Seller.
1.9. You can place an order in the Online Store at https://mainless.com 24 hours a day, 7 days a week, except during scheduled maintenance or technical failures.
2. Subject of the Agreement
2.1. The subject of this Agreement is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, Goods presented in the catalog of the Online Store at https://mainless.com.
2.2. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with descriptions are present in the Online Store catalog.
3. Registration on the Site
3.1. Registration on the Site is carried out on the "Registration" page.
3.2. Registration on the Site is not mandatory for placing an Order.
3.3. Mainless is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4. The User undertakes not to disclose the login and password specified during registration to third parties. If the User suspects that the security of their login and password is compromised or that they could be used without authorization by third parties, the User must immediately notify Mainless by sending an appropriate email to: info@mainless.com.
3.5. Communication between the User/Buyer and managers and other representatives of Mainless and other Sellers must be based on the principles of generally accepted morality and communication etiquette. The use of profanity, swearing, offensive expressions, as well as threats and blackmail is strictly prohibited, regardless of to whom and in what form they were addressed.
4. Product and Purchase Procedure
4.1. If the Goods ordered by the Buyer are not in the Seller's warehouse, the Seller has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration or by phone.
4.2. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer using the same payment method used for the Goods.
4.3. The Buyer's Order is placed according to the procedures indicated on the Site in the "Checkout" section.
4.4. The Buyer is fully responsible for providing incorrect information that resulted in the Seller's inability to properly fulfill its obligations to the Buyer.
4.5. After placing an Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an email to the address specified by the Buyer during registration, or by phone. The manager servicing this Order clarifies the Order details, agrees on the delivery date, which depends on the availability of the ordered Goods in the warehouse and the time required for processing and delivering the Order.
5. Order Delivery
5.1. The methods, as well as approximate delivery times for Goods sold by Mainless, are indicated on the Site in the "Delivery" section. Specific delivery times can be agreed upon by the Buyer with the manager when confirming the order.
5.2. The Buyer agrees that the delivery area for Goods may be limited.
5.3. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If the Order, paid for in cash, cannot be received by the persons mentioned above, the Order may be handed over to a person who can provide Order details (tracking number and/or Recipient's full name) and pay the full cost of the Order to the person delivering the Order.
5.4. To prevent fraud and fulfill the obligations outlined in clause 5.3, upon delivery of a prepaid Order, the person delivering the Order has the right to request an identity document from the Recipient, and to note the type and number of the provided document on the Order receipt. The Seller guarantees the confidentiality and protection of the Recipient's personal data (Section 9).
5.5. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to them and the Recipient signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer the full cost of the prepaid Order and delivery after receiving confirmation of the loss of the Order from the Delivery Service.
5.6. The delivery cost for each Order is calculated individually, based on the weight of the Goods, region and delivery method, and (if necessary) payment method, and is indicated on the Site at the final stage of placing the Order, or can be clarified by a Mainless manager via phone call.
5.7. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the moment the courier hands the Goods to the Recipient or the Recipient receives the Goods at the post office or at a pre-agreed pickup location (including a pickup point).
When receiving the Order at the transport company's office, the Recipient, after payment for the delivered Goods, has the right to inspect the delivered Goods and open it in the presence of the transport company's employees to check the Goods for compliance with the declared quantity, assortment, and completeness. In case of claims regarding the delivered Goods (shortage, inclusion of Goods different from those listed in the shipment inventory, manufacturing defects, other claims), the transport company's employees shall draw up a Report of Identified Discrepancies at the Recipient's direction.
In case of return of the Goods delivered via a transport company due to claims against the Goods, the Recipient must attach the following documents to the shipment containing the returned Goods:
5.8. When accepting the Order from the courier, the Recipient has the right to inspect the delivered Goods and check them for compliance with the declared quantity, assortment, and completeness. In the absence of claims regarding the delivered Goods, the Recipient signs the "Delivery Slip" or other similar document provided by the courier and pays for the Order (in the absence of 100% prepayment). The signature on the delivery documents indicates that the Recipient has no claims regarding the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.
5.9. The waiting time for couriers delivering Goods sold by Mainless at the Recipient's address is limited to 15 minutes.
5.10. The date and time can be clarified with the manager who contacts the Buyer to confirm the Order. Mainless employees undertake to provide all possible assistance and take measures within their power to provide the Buyer with the necessary information related to the order.
6. Payment for Goods
6.1. The price of goods sold in the Online Store is indicated in Russian Rubles.
6.2. The price of the Goods is indicated on the Site. In case of incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order was paid for, the Seller returns to the Buyer the amount paid for the Order using the same payment method.
6.3. The price of the Goods on the Site may be changed by the Seller unilaterally. However, the price for the Goods ordered by the Buyer cannot be changed.
7. Features of Payment by Bank Cards
7.1. In accordance with the Regulation of the Central Bank of the Russian Federation "On the issuance of bank cards and on operations performed using payment cards" dated December 24, 2004 No. 266-P, operations using bank cards are performed by the cardholder or a person authorized by them.
7.2. Authorization of bank card operations is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to perform this operation. Fraudulent operations with bank cards fall under Article 159 of the Criminal Code of the Russian Federation.
7.3. To prevent cases of various types of unlawful use of bank cards during payment, all Orders placed on the Site and prepaid by bank card are verified by the Seller. To verify the identity of the owner and their authority to use the card, the Seller has the right to require the Buyer who placed such an order to present an identity document.
7.4. Mainless has the right to provide discounts on Goods and establish a bonus program. The types of discounts, bonuses, procedure and conditions for accrual are determined by the Seller independently and can be changed unilaterally.
7.5. During marketing events involving the inclusion of any items in shipments with the Buyer's Order, the delivery of said inclusions is carried out at the Buyer's expense. To refuse the inclusion, the Buyer must contact the Customer Service.
7.6. An Order is considered not assembled if the Buyer notifies about the change of decision to purchase before the start of order assembly in the warehouse. If the Buyer notifies the Seller about this after the start of order assembly in the warehouse, such an Order is considered rejected.
7.7. Mainless has the right to decide to block the "Cash on Delivery" payment method for the Buyer regarding Goods sold by Mainless.
7.8. If it is established that a Buyer, for whom the "Pay when Ordering" payment terms were set, uses another account to order goods under different payment terms ("Cash on Delivery"), the "Pay when Ordering" payment terms may also be set for such an account. To determine the connection of an account with a person for whom the "Pay when Ordering" payment terms are set, it is sufficient to have matching partial registration data or other information available to Mainless allowing the account to be attributed to the relevant person.
The Buyer has the right to contact the Support Service at info@mainless.com with a request to enable the use of the "cash on delivery" payment method. The decision on the application is made by the Company within five working days, after which it is communicated to the Buyer by sending a notification to the email address specified in the application.
These provisions are not discriminatory and are not aimed at infringing the rights guaranteed by the legislation of the Russian Federation to consumers, but are aimed at reducing Mainless's losses from the actions of Buyers.
8. Return of Goods and Funds
8.1. The return of Goods sold by Mainless is carried out in accordance with the conditions specified on the Site in the "Returns" section.
8.2. Return of Goods of Proper Quality
8.3. Return of Goods of Improper Quality:
8.4. Refunds are made by returning the cost of the paid Goods to the bank card from which the payment was made.
9. Liability
9.1. The Seller is not liable for damage caused to the Buyer as a result of improper use of Goods purchased in the Online Store.
9.2. The Seller is not responsible for the content and functioning of external sites.
10. Confidentiality and Information Protection
10.1. Personal data of the User/Buyer is processed in accordance with Federal Law "On Personal Data" No. 152-FZ.
10.2. When registering on the Site, the User provides the following information: Last Name, First Name, contact phone number, email address, delivery address.
10.3. By providing their personal data to the Seller, the Site Visitor/User/Buyer agrees to their processing by the Seller, including for the purpose of the Seller fulfilling its obligations to the Site Visitor/User/Buyer under this Public Offer, promoting the Seller's goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organizing delivery of goods to Buyers, applying for a consumer loan with the Seller's partner company, conducting prize draws among Site Visitors/Users/Buyers, monitoring the satisfaction of the Site Visitor/User/Buyer, as well as the quality of services provided by the Seller.
10.4. Processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (including transfer to third parties, not excluding cross-border transfer if necessary in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
10.5. The Seller is entitled to use the "cookies" technology. "Cookies" do not contain confidential information. The Visitor / User / Buyer hereby agrees to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.
10.6. The Seller receives information about the IP address of the visitor to the Site https://mainless.com. This information is not used to identify the visitor.
10.7. The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly accessible form.
10.8. The Seller has the right to record telephone conversations with the User/Buyer. At the same time, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and/or its transfer to third parties not directly related to the execution of Orders, in accordance with Article 16(4) of the Federal Law "On Information, Information Technologies and Information Protection".
11. Validity Period of the Public Offer
11.1. This Public Offer comes into force from the moment of its acceptance by the Site Visitor/Buyer and is valid until the acceptance of the Public Offer is revoked.
12. Additional Terms
12.1. The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relations with the Buyer to third parties.
12.2. The Online Store and the services provided may be temporarily partially or completely unavailable due to maintenance or other works or for any other technical reasons. The Technical Service of Mainless has the right to periodically carry out necessary preventive or other works with or without prior notice to Buyers.
12.3. The relations between the User/Buyer and the Seller are governed by the provisions of Russian law.
12.4. In case of questions and claims from the User/Buyer, they have the right to contact the Seller by phone or other available means.
12.5. If a court finds any provision of this Agreement invalid, this shall not entail the invalidity of the remaining provisions.
Publication Date: 01.02.2025
Individual Entrepreneur Ksenia Aleksandrovna Grebenyuk
INN 773188323048, OGRN 325774600382641
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